Important Note: This Privacy Policy Jaye9- applies to all users of its services. Please read this carefully before using the site or creating an account. This policy is written in plain language so you can understand it with ease.
01 What Information We Collect
Jaye9To register and provide services at -, we collect the following types of information. Rest assured, we only collect what's strictly necessary — nothing more.
Personally Identifiable Information
- Full Name and Date of Birth
- Email Address & Mobile Number
- Residential Address (including District and Division)
- National ID Number (for KYC verification)
- Passport or Driving License (if applicable)
Financial Information
- Mobile Banking Number (bKash, Nagad, Rocket)
- Transaction History & Amount
- Deposit & Withdrawal Records
Important Note: We never collect your mobile banking PIN or password.
Technical Information
- IP Address & Device Type
- Browser & Operating System Information
- A log of pages visited on the site
- Login and Logout Time & Location
| Type of Data |
Reason for Collection |
Mandatory? |
| Name & Email |
Account Creation & Communication |
Yes |
| Mobile Number |
Payment Verification & OTP |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| NID / Passport |
KYC Verification |
For Withdrawals |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Cookie Information |
Improving User Experience |
Optional |
02 How We Collect Data
Jaye9 Collects information through various methods. It is our responsibility to be fully transparent with you about each of those methods.
- Direct Collection: Information you provide when filling out the registration form, uploading KYC documents, or contacting support.
- Automatic Collection: When you visit the site, cookies, IP logs, and browser information are collected automatically.
- Payment Processing: Transaction confirmation details are received from the payment gateway at the time of deposit or withdrawal.
- Third-Party Verification: Where necessary, your information may be cross-checked with a trusted KYC service provider for identity verification.
03 Purpose of Data Use
Collected data is used solely for specific and legitimate purposes. Jaye9 Your data is never misused.
- Account Management: To handle login, password resets, and account security.
- Payment Processing: To process incoming deposits and outgoing withdrawals.
- Age Verification: To verify that all users are 18 years of age or older.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: To assist with issue resolution and support team inquiries.
- Legal Compliance: To comply with applicable laws and meet regulatory requirements.
- Service Improvement: To analyze user experience and further improve the platform.
- Promotional Communications: To send you offers and updates with your consent (with the option to unsubscribe at any time).
04 Data Sharing Policy
Jaye9One of -'s core commitments is that your data will never be sold under any circumstances. That said, limited information may need to be shared in certain specific situations.
When Information May Be Shared
- Payment Partners: Minimal data is shared with payment gateways such as bKash, Nagad, and Rocket to process deposits and withdrawals.
- KYC Service Provider: With trusted and licensed verification agencies for identity verification purposes.
- Legal Obligations: To regulatory authorities when required by court order, government investigation, or legal necessity.
- Technology Service Providers: With trusted companies providing server hosting, analytics, or customer support software — all operating under our strict privacy agreements.
Never: Your information will not be shared with advertisers, data brokers, or any third party for commercial purposes. This is Jaye9-'s non-negotiable policy.
05 Cookie Policy
Cookies are small data files stored in your browser. Jaye9 - uses cookies to ensure the website functions properly and to improve the user experience.
Types of Cookies We Use
- Essential Cookies: To manage login sessions, security, and core site functionality. Without these, the site cannot function properly.
- Functional Cookies: To remember your preferred language, theme, or layout.
- Analytics Cookies: To understand which pages are visited most, how long users stay, and similar behavior — this helps improve the site.
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.
06 Data Retention Period
Jaye9 No data is retained beyond what is necessary. A specific retention policy applies to each type of information collected.
- Account Information: For the duration the account is active and up to 5 years after closure.
- Transaction Records: Retained for a minimum of 5 years as required by law.
- KYC Documents: 5 years after verification is complete and the account is closed.
- Cookie & Session Data: After the session ends, or a maximum of 30 days.
- Support Conversations: Up to 2 years after the issue is resolved.
07 Your Rights
You have certain important rights regarding your personal data. Jaye9 We respect these rights and are committed to helping you exercise them.
1
Right to Access
You can request to know what information we hold about you and how it is being used, at any time.
2
Right to Rectification
You may request that any incorrect or outdated information be updated or corrected.
3
Right to Erasure
You may request deletion of your data under certain conditions (unless retention is required by law).
4
Right to Object to Processing
You may object to and opt out of the use of your data for marketing or analytical purposes.
5
Right to Data Portability
You may request a copy of your stored data in a portable format.
6
Right to Withdraw Consent
You may withdraw any previously given consent at any time.
To exercise your rights: Email us at
[email protected] or reach our support team via live chat. We will respond to your request within 7 business days.
08 Children's Privacy
Jaye9 Strictly not for anyone under 18. We do not knowingly collect data from minors. Age verification is mandatory at registration.
If we become aware that a minor's information has been collected inadvertently, that account will be closed immediately and the data will be deleted. If a parent or guardian notices any such issue, please contact us right away.
09 Security Measures
To Protect Your Data Jaye9 We follow internationally recognized security technologies and practices.
- 256-Bit SSL Encryption: All data transmissions are fully encrypted.
- Two-Factor Authentication (2FA): An additional verification layer for login and withdrawals.
- Firewall Protection: Unauthorized access is blocked using advanced firewall systems.
- Regular Security Audits: Our systems are regularly audited by independent third-party experts.
- Server-Level Encryption: Stored data is also kept in encrypted form.
- Restricted Staff Access: Only authorized staff can access user data, and all such access is logged.
Stay Secure: Never share your password with anyone, always use a strong password, and report any suspicious activity to us immediately.
10 Privacy Policy Updates
Jaye9 This privacy policy may be updated as needed. You will be notified in advance of any changes.
- For significant changes, a notice will be sent to your registered email address.
- The date of the latest update is always displayed at the top of the page.
- Continued use of the site after any changes are made will be considered acceptance of the updated policy.
11 Contact
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Chat button at the bottom right corner of the website
- Time: 24 hours a day, 7 days a week
Summary: Jaye9Your privacy is our top priority at -. We only collect what's necessary, keep it secure, and never sell it. Your rights over your personal data are always fully protected.